Terms and Conditions

BOOKING TERMS AND CONDITIONS

YOUR CONTRACT
When you book travel arrangements with us you enter into a contract with us. You must sign the company’s booking form, itinerary/invoice and make appropriate payment verifying details of your bookings.


WHO ARE WE?
We are Worldwide Flights and our office is at Alperton House, Bridgewater Road, Alperton, Wembley, Middlesex HA0 1EH


WHO ARE YOU?
You are any client of ours who books your travel arrangements with us and who is named on the confirmation invoice.
 

WHAT ARE PAYMENT TERMS?
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. As most airlines have a 72 hour ticketing deadline we request full payment at the time of booking. In circumstances where full payment is not required a deposit must be paid to secure the booking. It must be noted that deposits do not guarantee the fare; they only guarantee the seat and deposits are non-refundable.
All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalise payment as soon as possible, as fares can only be guaranteed if full payment has been received. If you do not pay as described; your flights / holidays will be automatically cancelled. We do not send reminders. We are entitled to cancel your flights / holidays for non-payment as specified. Should we have to cancel your flights / holidays because you have failed to pay, you will be liable to pay us cancellation charges.
 

AIRPORT CHARGES AND DEPARTURE TAXES
Action by UK or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company’s price Guarantee. UK Air passenger Duty and Airport departure Taxes are included in our prices.
 

AMENDMENTS
If after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant.
Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below.
Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge.
 

CANCELLATION BY THE PASSENGER
You may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply subject to booking fees charged by the airlines agents.
Cancellation charges on airline tickets are dependant on the airline, the fare type and when cancellation takes place, varying from 25% to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. Refunds take approximately 12 weeks to process from the time the tickets are returned.
 

SPECIAL REQUESTS
In the event of the company making a request on your behalf, e.g. Meals, Seats, Room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.
 

TRAVEL INSURANCE
We strongly recommend that you take out travel insurance for your whole journey.
 

RECONFIRMATION OF FLIGHTS / CHECK-IN
You are required to check in at least 3 hours prior to departure on long haul flights and 2 hours prior to departure on short haul flights.
Reconfirmation of all flights must be made directly with the airline at least 72 hours prior to departure outbound and inbound.
 

POSTING DOCUMENTS / E-TICKETS
We will endeavour to send out travel documents 14 days prior to departure by first class post at client’s own risk. Special, Recorded or Registered post can be arranged at an additional charge. If you have not received your tickets 3 days prior to departure, please contact us immediately. If tickets are lost in the post and a new set of tickets have to be re–issued you may have to pay to re–issue the tickets again. A form of indemnity will have to be filled in to claim your monies, which can take six months. The form of indemnity is subject to an administration charge of £ 75.00 per passenger.
If your tickets are Electronic Tickets (E-Tickets); you will not be sent any paper tickets by post. For E-Ticket bookings, you must take your booking confirmation along with any relevant travel documents with you to the airport.
 

CREDIT CARD CHARGES
Bookings where payment made by credit card are liable for the following surcharges: 2% on Visa & Master Card, 3% on American Express and Diner’s Club.
 

FLIGHT PROGRAMME CHANGES
All prices, dates, times, routes and choice of airline are subject to alteration or cancellation, should Worldwide Flights find it necessary to effect any such alteration or cancellation, they will use their best endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by Worldwide Flights upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of Worldwide Flights shall cease in any event if Worldwide Flights has exercised due diligence in acting as booking agent. Worldwide Flights will not be bound by any statement or representation unless it is in writing and signed by a duly authorised official or their office staff, and save as aforesaid, no representative employee or agent of Worldwide Flights is authorised to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.
 

VALIDITY OF TICKETS, FLIGHT TIMINGS AND SCHEDULED CARRIERS
Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flights, timings and schedules are subject to changes at the insistence of National Aviation Authorities or the carriers for operational or other reasons. Neither the company nor the Carrier concerned will accept liability for the flight cancellations, delays or diversions outside the company’s or the carrier’s control. Timings in itineraries or elsewhere are not guaranteed and do not form part of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carrier accepts responsibility for making connections and / or delays. Refunds on cancellations; due to schedule changes; are subject to an administration fee.
 

TRAVEL DOCUMENTATION
It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses, which may be imposed on Worldwide Flights or the carrier as a result of your improper or incorrect documentation.
 

PASSPORT, VISAS, HEALTH REQUIREMENTS AND DRIVING LICENCE
A full ten-year passport is required for visits to all destinations. Check the validity of your passport, as many countries require minimum 6 months validity beyond the date of return. Please check any visa requirements with the appropriate consulates as they vary from one to another.
Also, if appropriate, please check you have a full driving licence and are eligible to drive in the country concerned. For non-EU destinations an international licence may be required. Ensure that you meet all immunization and medical requirements. Some countries may require vaccination certificates for entry.

 

YOUR FINANCIAL PROTECTION

Benz Travel Limited holds ATOL number 3448, issued by the Civil Aviation Authority. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme but ATOL protection does not apply to all holiday and travel services on this website. For example where a confirmed airline ticket is issued immediately to the consumer in exchange for payment then this would constitute an Airline Ticket Agent sale and therefore not be covered by our ATOL as you already hold a valid travel document. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate.

 

ATOL CONSUMER TERMS
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or suitable alternative).In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.